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Best Customer Support & Engagement Tools in 2020

August 31, 2019
TJ Zastrow

Here's a list of tools & tactics I've compiled to help you connect with your customers and let them connect with you! Let us know in the comment thread what approach or tools work best for you, and if you have suggestions to add to the list.

https://www.openphone.co/ β€” get a business phone number for $10/month

https://subscribers.com/ β€” Send browser notifications. Get users back on your site

https://envelop.app β€” share files without losing ownership

https://www.julian.com/guide/growth/user-onboarding β€” Great thoughts on user onboarding

https://replies.cc β€” Get the responses to an email in a Google spreadsheet

https://www.postscript.io/ β€” text your customers

https://userlist.io β€” Send the right message at the right time

How To Become A Customer Acquisition Expert

https://www.whatsapp.com/business/ β€” What's App for Business

https://spider.amie-chen.com/ β€” scrape any site without code

https://landbot.io β€” build a chatbot

https://www.chainfuel.com β€” Telegram analytics, anti-spam, and engagement. 100% Free

https://phantombuster.com/api-store/12420/slack-message-sender β€” Automatically send a Direct Message to all users of a Slack workspace

https://getairim.com/ β€” Show personalised FAQs before live chat

https://feedier.com/ β€” Custom Feedback Forms with logic

https://www.intercom.com/messages β€” Encourage leads and users to take action with targeted email, push, and in-app messages triggered by time or behavior

https://landbot.io β€” conversational Automated interactive chat landing pages

https://frontapp.com β€” Manage email as a team. Multiple emails from the same account

OR http://www.slack.com/apps/A0F81496D-email β€” Have emails sent to a specific channel in Slack

https://privy.com/pricing β€” Specific URL targeting pop-ups and more (integrates with Klaviyo)

https://manychat.com/ β€” create a bot to auto-respond to FB ad 'messenger' CTAs

https://www.drift.com/leadbot β€” AI qualify customers via chatbot

https://get.slaask.com β€” Chat with prospects via Slack on FB and Twitter

https://www.salesmachine.io β€” Get alerted on Slack when your customers need attention

http://www.dzonesoftware.com/ β€” Answerhub lets you reward and interact with daily interaction

https://whenactive.com β€” tweet at users when they're active

Iterable β€” iOS push notifications & more

https://morph.ai/ β€” Engage & Market Using Facebook Messenger Bots

https://www.getcloudapp.com β€” Provide clarity with a screenshot. Explain with a GIF. Answer with a screen recording in seconds.

RetroClip -- Screen Recording 4 mac

https://sindresorhus.com/gifski β€” Convert any video into a .gif

https://nolt.io β€” Create a forum for discussion, product feedback, or feature roadmap

https://appsumo.com/rocketbots/ β€” All your chats from all social in one place

https://slackpass.io  β€” Subscription membership social community via slack

https://mention.com β€” Get alerts in Slack of all mentions of your business

https://notify.ly β€” " "

http://callmaker.net/ β€” add "get a call in 29 seconds" button to website. This plugin will keep calling team members until someone responds.

https://app.drift.com β€” great realtime customer chat plugin for your site. Integrates with Slack. Also allows live view feature of who is on the site

For Drift You can download the extension from the Google Chrome Store which lets you send a link in gmail which when opened allows you to personalized greet a prospect, and once they type, you can hit reply.

https://mailclark.ai β€” Reply to mentions & Direct Messages directly from Slack

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TJ Zastrow

Founder

I'm a husband / artist / photographer / designer & startup nerd. I love to travel, disc golf, eat sushi, and hang with my wife and friends. I'm a podcast junkie, I love deep discussions, and curating playlists. Big ideas are my jam! The more disruptive the better.

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